Making Times

PLEASE ALLOW MIN OF 14 WORKING DAYS FOR SANTA BOXES

We currently work on a 5-7 working days making time on all orders

Express Deliver – Posted same day when ordered when ordered before 1pm

IF YOU REQUIRE YOUR ORDER URGENTLY PLEASE CONTACT US ON ADMIN@THE-LASER-BOUTIQUE.COM AND WE WILL DO OUR BEST TO GET THIS DONE FOR YOU 🙂

Shipping Times

FREE POSTAGE – 2-3 DAYS ONCE THE ITEM IS MADE

(POSTED VIA ROYAL MAIL)

1ST CLASS DELIVERY – 2 DAYS ONCE POSTED

( POSTED VIA HERMES & DPD DELIVERY USED)

We Make It Today, You Get It Tomorrow (Terms Apply)

WE WILL MAKE YOUR ORDER THE SAME DAY WHEN ORDERED BEFORE 1PM THEN POST ON A NEXT DAY DPD COURIER DELIVERY.

PLEASE NOTE IF ORDERING LATE THURSDAY ORDERS WILL BE MADE AND POSTS ON FRIDAY, OUR COURIERS HAVE A 80% DELIVERY RATE FOR SATURDAYS. 

DURING BUSY TIMES OF THE YEAR SUCH AS CHRISTMAS, VALENTINES, MOTHERS, & FATHERS DAY ETC AN ADDITIONAL 24 HOURS COULD BE NEEDED FOR EXPRESS ORDERS TO BE DELIVERED.

IF YOU REQUIRE YOUR ORDER URGENT, PLEASE EMAIL OR DROP US A MESSAGE ON LIVE CHAT AND WE CAN ADVISE ON WHAT WE CAN DO TO ACCOMMODATE THIS FOR YOU.

TO READ OUR FULL TERMS & CONDITIONS PLEASE SEE HERE.

Weather Conditions

While we will do all we can to process and post your order within our stated time frame, the responsibility for delivery falls upon our delivery provider. Weather conditions can and will delay orders from being delivered, due to this we can’t and will not accept any delay due to events outside of our control. This includes refunds or cancellations once the order has been made and posted.

Dates & Time Frames

ROYAL MAIL – 24/48 Hours Postal window, this can be extended during busy seasons & bad weather

HERMES – 48 Hours Postal Window, this can be extended during busy seasons & bad weather

DPD Delivery – 24hr (Next Day) excluding weekends.

International delivery is subject to a a 15-18 working day delivery window. All international orders are processed via DHL . This service is NOT a next day service due to the complex route the item will take.

Packing

We are very proud to be an Eco friendly company and show this by recycling huge amounts of card. Your parcel will be delivered within a recycled box. We obtain these from two partner food companies. We use the control measures to ensure no contamination will occur and thus no effect will happen to your final product that you will receive. If you have more information please do contact us.

Returns

Refunds will ONLY be issued to items deemed either Lost or Damaged. Damage caused by the customer will not be covered. Items spelt wrongly will not be replaced, please check all spellings and proofs prior to order confirmation. All damage must be reported by email within 24 hours.

Items ordered incorrectly will not be refunded or exchanged as they are deemed unsellable. However we will work with the customer to ensure they are satisfied with their purchase.