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Making Times

We currently work on a 5-7 working days making time on all order then we ship the order via the selected shipping method selected. If you need your order for a set time frame please add this within the order notes on the CHECKOUT page and we will do out best to sort this for you.

Shipping Times

All our items are made, packed & posted by me. We use both Royal Mail & Hermes to deliver all items. We can post either First Class or Second Class. If your order is over 2kg, we will use a courier to post your order. Please refer to RM for posting times and deadlines.

FREE POSTAGE – 2-3 DAYS ONCE THE ITEM IS MADE

1ND CLASS DELIVERY – 2 DAYS ONCE THE ITEM IS MADE

EXPRESS DELIVERY – WE WILL MAKE AND POST THIS FOR YOU THE SAME DAY AND USE A 24 HOUR DELIVERY OPTION. THE CUT OFF FOR THIS SERVICE IS 12AM FOR IT TO BE POSTED THE SAME DAY, AFTER THIS WE WILL MAKE THIS THE FOLLOWING DAY SHIPPING IT AGAIN NEXT DAY.

PLEASE NOTE IF ORDERING LATE THURSDAY ORDERS WILL BE MADE AND POSTS ON FRIDAY, OUR COURIERS HAVE A 80% DELIVERY RATE FOR SATURDAYS. 

DURING BUSY TIMES OF THE YEAR SUCH AS CHRISTMAS, VALENTINES, MOTHERS DAY ETC AN ADDITIONAL 24 HOURS COULD BE NEEDED FOR EXPRESS ORDERS TO BE DELIVERED.

IF YOU REQUIRE YOUR ORDER URGENT, PLEASE EMAIL OR DROP US A MESSAGE ON LIVE CHAT AND WE CAN ADVISE ON WHAT WE CAN DO TO ACCOMMODATE THIS FOR YOU.

Weather Conditions

While we will do all we can to process and post your order within our stated time frame, the responsibility for delivery falls upon our delivery provider. Weather conditions can and will delay orders from being delivered, due to this we can’t and will not accept any delay due to events outside of our control. This includes refunds or cancellations once the order has been made and posted.

Dates & Time Frames

Hermes typically take 2-3 days to deliver but please allow up to 5 working days during busy periods such as Christmas . For items that are urgent, please email me to discuss your requirements.

If a parcel is undelivered and returned to the delivery hub or sorting office after 14 days this will be returned to us. At this stage postage will have to be paid by the customer again on the order for it to be redelivered.

International delivery is subject to a a 10-12 working day delivery window. All international orders are processed via DHL . This service is NOT a next day service due to the complex route the item will take.

Packing

 We are very prod to be an Eco friendly company and show this by recycling huge amounts of card. Your parcel will be delivered within a recycled box. We obtain these from two partner food companies. We use the control measures to ensure no contamination will occur and thus no effect will happen to your final product that you will receive. If you have more information please do contact us.

Returns

Refunds will ONLY be issued to items deemed either Lost or Damaged. Damage caused by the customer will not be covered. Items spelt wrongly will not be replaced, please check all spellings and proofs prior to order confirmation. All damage must be reported by email within 24 hours.

Items ordered incorrectly will not be refunded or exchanged as they are deemed unsellable. However we will work with the customer to ensure they are satisfied with their purchase.