All Christmas Boxes are made within roughly 10-18 working days. This is due to High Demand.
We are starting to get busy for Christmas and due to this and our small team of 3 people, we are working hard to get all orders out on time. If you have ordered a few items on a single order this might take a few days longer due to us batch making all items. Thank you for your support xx
1, Making Times
FREE POSTAGE – Made & Dispatched in 7-10 working days
1ST CLASS DELIVERY – Made & Dispatched in 3-4 working days
EXPRESS DELIVERY – Dispatched the same day when ordered before 1pm. Express Delivery is for UK Mainland only. Monday – Friday Only
2, Shipping Times
FREE POSTAGE – 2-3 DAYS ONCE POSTED*
*We have been experiencing some delays with our standard royal mail service. Please allow 7 days for the goods to arrive. Due to COVID we can no longer guarantee Royal Mails standard 2-day service arriving within their advertised time frame.
(POSTED VIA ROYAL MAIL)
1ST CLASS DELIVERY – 1 DAY ONCE POSTED
( POSTED VIA HERMES & DPD DELIVERY USED. SMALL ITEMS ARE SENT VIA 1ST CLASS ROYAL MAIL)
We Make It Today, You Get It Tomorrow (Terms Apply)
WE WILL MAKE YOUR ORDER THE SAME DAY WHEN ORDERED BEFORE 1PM THEN POST ON A NEXT DAY DPD COURIER DELIVERY.
PLEASE NOTE IF ORDERING LATE THURSDAY, ORDERS WILL BE MADE AND POSTS ON FRIDAY, OUR COURIERS HAVE A 80% DELIVERY RATE FOR SATURDAYS. NO ORDERS PLACED ON A WEEKEND OR OUTSIDE OUR BUSINESS TIMES WILL BE POSTED THE FOLLOWING WORKING DAY.
THIS SERVICE EXCLUDES WEEKENDS AND BANK HOLIDAYS
3, Weather Conditions & Delays
While we will do all we can to process and post your order within our stated time frame, the responsibility for delivery falls upon our delivery provider. Weather conditions can and will delay orders from being delivered, due to this we can’t and will not accept any delay due to events outside of our control. This includes refunds or cancellations once the order has been made and posted.
We are very proud to be an Eco-friendly company and show this by recycling huge amounts of card. Your parcel will be delivered within a recycled box not only will this help us safe costs that are passed onto you the customer but it also helps the environment.
5, Zone Charges
Please be advised some heavy goods such as the Play Kitchens, Large Bird Table & Garden Bench are subject to a postal zone charge. Our delivery provider DPD and Parcelforce charge this zone charge to the following locations and postcodes.
- Scottish Highlands – AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
- Scottish Islands – HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
- Northern Ireland – All Postcodes
- Channel Islands – All Postcodes
- Isle of White – All Postcodes
- Isle of Man – All Postcodes
This fee is not charged at the checkout but will be charged once goods are ready to go. The current zone charge is £25