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All Christmas Boxes are made within roughly 10-18 working days. This is due to High Demand. 

We are starting to get busy for Christmas and due to this and our small team of 3 people, we are working hard to get all orders out on time. If you have ordered a few items on a single order this might take a few days longer due to us batch making all items.  Thank you for your support xx 

1, Making & Delivery Times

-Made & Dispatched in 9-12 working days

Due to recent COVID-19 Royal Mail aim to deliver all items within 3-4 working days, from times this can be extended due to unforeseen delays within their network.  This is a non-tracked service. Proof of delivery can be provided.

(POSTED VIA ROYAL MAIL)


 – Made & Dispatched in 7-10 working days
 
Royal Mail and Hermes aim to deliver all their tracked 48 and 2-day services within the advertised two days. During busy and demanding times of the year please allow an extra day for items to arrive. 

(POSTED VIA ROYAL MAIL TRACKED 48 & HERMES)


1st Class Delivery & 1st Class DPD Delivery – Made & Dispatched in 3-5 working days

Both DPD and Royal Mail aim to deliver all 1st class parcels within 24 hours. 

( POSTED VIA DPD  & 1ST CLASS ROYAL MAIL)


We Make It Today, You Get It Tomorrow – Dispatched the same day when ordered before 1pm. Express Delivery is for UK Mainland only. Monday – Friday

We Make It Today, You Get It Tomorrow (Terms Apply)

We will make and post your order the same day when ordered before 1 pm that day. For delivery the following day. 

( POSTED VIA DPD MON-THUR & HERMES NEXT DAY ON A FRIDAY)

 

2, Weather Conditions & Delays

While we will do all we can to process and post your order within our stated time frame, the responsibility for delivery falls upon our delivery provider. Weather conditions can and will delay orders from being delivered, due to this we can’t and will not accept any delay due to events outside of our control. This includes refunds or cancellations once the order has been made and posted.

3,Packing

We are very proud to be an Eco-friendly company and show this by recycling huge amounts of card. Your parcel will be delivered within a recycled box not only will this help us safe costs that are passed onto you the customer but it also helps the environment. 

4, Zone Charges

Please be advised some heavy goods such as the Play Kitchens, Large Bird Table & Garden Bench are subject to a postal zone charge. Our delivery provider DPD and Parcelforce charge this zone charge to the following locations and postcodes. 

  • Scottish Highlands – AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
  • Scottish Islands – HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
  • Northern Ireland – All Postcodes 
  • Channel Islands – All Postcodes
  • Isle of White –  All Postcodes
  • Isle of Man – All Postcodes

This fee is not charged at the checkout but will be charged once goods are ready to go. The current zone charge is £25 

 

So sorry to see you go!

 

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