I bought this for my sister and brother in laws diamond anniversary. I contacted company next day as I forgot to have it delivered to them. Had lovely e- mail back to say no problem they altered address. Then I found out my sister changed her routine so had to change delivery date. It was not a problem at all. And I had e-mail to say when it was dispatched. My sister and brother in law were overjoyed it was very well packed they loved it I would definitely use this company again.