Frequently Asked Questions
There are huge delays with Royal Mail this time of year. We no longer guarantee any form of Free Postage due to us seeing delays with royal mail of up to 7-10 days.
YES! Royal Mail & Couriers are having huge delays. Royal mail are delayed by serveral days on all 1st Class and 2nd Class services. If you have paid for a first class service we will still make this faster and post it via 1st Class but there is no gurantee this will arrived within Royal Mails stated delivery time frame.
We are still working around our children off school. Orders are being made posted on time. Couriers do have delays that are out of our control. Please email us for more info.
We try and work on a 7-10 working day making period. Some items are made faster than others and we work very hard to get all items posted. If you have paid for 1st class or Express this will be quicker. Please check our delivery info page for more help.
On the checkout there is a notes section, please add any date that the item is needed for there but if its urgent, upgrade the post to we can get this to you quicker.
On personalised items no sorry. This is because the item will be custom and unique to your needs. If the item is not personalised then yes but there is a restocking fee that will apply. This is 15% of the order value.
We are sorry if this does happen. Please email us the order number and images within 24 hours of receiving the order. We advise checking all items once received as any damage outside of this time frame we will struggle to claim for damage.
If we have not made the item YES, Please email us on email@example.com with the order number and the change. We will then email you confirming this change. If no email has been received then no change has been made.